Refund and Returns Policy

Last Updated: September 01, 2026

At Nordex Shop, we want customers to have a clear and straightforward experience when purchasing our products. This Refund and Returns Policy explains when products may be returned, how to request a return, and how refunds are handled.

Please review this policy before placing an order.

1. Return Eligibility

Customers may request a return for eligible products within 30 days of delivery, unless a different return period is specifically stated on the product page or applicable law provides otherwise.

To qualify for a return, the product generally must:

• Be unused
• Be in its original condition
• Include original packaging where reasonably possible
• Include all accessories, components, manuals, and included materials
• Not show signs of damage caused after delivery
• Be accompanied by the order information or proof of purchase

Products that do not meet these conditions may not qualify for a refund.

2. Products That May Not Be Returnable

Certain products may be excluded from returns where applicable, including:

• Products damaged through misuse
• Products altered or modified after delivery
• Products with missing components
• Products returned without required accessories
• Products damaged due to improper installation or operation
• Products specifically identified as non-returnable on the product page
• Clearance or final-sale products where clearly identified

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

3. Damaged or Incorrect Products

Please inspect your order after delivery.

If your product arrives:

• Damaged
• Defective
• Incomplete
• Incorrect
• Significantly different from the product ordered

please contact us as soon as reasonably possible.

To help us resolve the issue, we may request:

• Order number
• Customer name
• Description of the issue
• Photographs of the product
• Photographs of the packaging
• Other information reasonably necessary to investigate the issue

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, repair where available, refund, or other applicable solution.

4. How to Request a Return

To request a return, contact us at:

Email: info@nordexshop.store

Please include:

Subject: Return Request — [Order Number]

Include:

• Full name
• Order number
• Product name
• Reason for return
• Date the order was received
• Photographs when relevant

Please do not send a product back before receiving return instructions from our customer service team.

5. Return Authorization

If your return request is approved, we will provide instructions regarding where and how the product should be returned.

Products sent to an incorrect address or returned without authorization may experience processing delays.

6. Return Shipping Costs

Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or an eligible product issue, we will determine the appropriate return-shipping arrangement on a case-by-case basis.

7. Refund Process

Once a returned product is received and inspected, we will review the return and determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider and financial institution.

8. Refund Amount

An approved refund generally covers the eligible purchase amount for the returned product.

Original shipping charges may not be refundable unless:

• The product was defective or damaged;
• We shipped the wrong product;
• The order was otherwise affected by an error on our part; or
• Applicable law requires reimbursement.

Return shipping costs are generally not refundable unless otherwise stated or required by law.

9. Partial Refunds

A partial refund may be considered where:

• A product is returned with missing components
• The product has been used beyond reasonable inspection
• The product has been damaged after delivery
• Packaging or included accessories are missing
• The product’s condition has materially changed

The amount of any adjustment will depend on the circumstances and applicable law.

10. Exchanges

If you need a different product or replacement, please contact customer service.

Depending on inventory availability and the reason for the request, we may offer an exchange or replacement where available.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at info@nordexshop.store.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our standard return procedure.

12. Refused or Undeliverable Orders

If an order is refused or returned to us because of an incorrect address, incomplete address, or failure to accept delivery, additional shipping or handling costs may apply.

We will contact the customer when reasonably possible to determine the next steps.

13. Final Sale Products

Products clearly identified as final sale or non-returnable at the time of purchase may not be eligible for return except where the product is defective, damaged, incorrect, or otherwise subject to mandatory consumer rights.

14. Fraudulent or Abusive Returns

We reserve the right to review unusual or repeated return activity and may take appropriate action where there is evidence of fraudulent, abusive, or unauthorized use of our return process.

This does not affect rights that cannot legally be excluded.

15. Contact Us

For questions regarding returns or refunds:

Nordex Shop
Email: info@nordexshop.store