Shipping Policy

Last Updated: September 01, 2026

At Nordex Shop, we aim to provide a straightforward shipping experience and keep customers informed throughout the order process.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Business days do not normally include weekends or applicable public holidays.

Processing may take longer during:

  • Sales events
  • Holidays
  • High-volume periods
  • Inventory replenishment
  • Unexpected operational delays

If additional processing time is required, we will make reasonable efforts to keep affected customers informed.

2. Shipping Time

After an order has been processed, typical delivery time is approximately:

3–7 business days

Delivery estimates are approximate and are not guaranteed unless expressly stated otherwise.

Actual delivery time may vary depending on:

  • Destination
  • Shipping carrier
  • Weather
  • Holidays
  • Carrier operating conditions
  • Remote delivery locations
  • Address accuracy
  • Other circumstances outside our reasonable control

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Phone number where requested

We are not responsible for delays or additional costs caused by incorrect or incomplete address information supplied by the customer.

4. Shipping Confirmation

After an order is shipped, customers may receive a shipping confirmation email containing available tracking information.

Tracking information may take some time to become active after the carrier receives or scans the package.

5. Delivery Delays

Occasionally, deliveries may take longer than the estimated timeframe.

Delays can result from:

  • Severe weather
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Customs or border procedures
  • Incorrect address information
  • Transportation interruptions
  • Other circumstances beyond our reasonable control

If tracking information indicates that a shipment is delayed, customers may contact us for assistance.

6. Lost or Missing Packages

If tracking indicates that an order has been delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with household members, building management, or neighbors where appropriate.
  3. Contact the shipping carrier.
  4. Contact us at info@nordexshop.store.

We may work with the carrier to investigate the shipment.

7. Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and product with photographs where possible.

Please contact us promptly at:

info@nordexshop.store

Include the order number and photographs so that we can review the situation.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Photographs if applicable

We will review the order and determine the appropriate resolution.

9. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is submitted.

Shipping charges may vary based on:

  • Destination
  • Order size
  • Product dimensions
  • Shipping method
  • Promotional offers

10. International Shipping

If international shipping is offered for a particular product or destination, additional delivery requirements may apply.

Customers may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Government charges
  • Other destination-specific costs

Such charges are generally determined by the destination country and are outside our direct control.

11. Undeliverable Packages

A package may be considered undeliverable if:

  • The address is incorrect
  • The address is incomplete
  • The recipient is unavailable
  • Delivery is repeatedly unsuccessful
  • The package is refused
  • The carrier cannot complete delivery

If the package is returned to us, we may contact the customer regarding available options.

Additional shipping costs may apply if a package needs to be shipped again because of customer-provided incorrect information.

12. Pre-Order or Backordered Products

If a product is marked as pre-order or backordered, the estimated shipping timeframe will be provided on the applicable product page or during the ordering process.

If an order contains multiple products with different availability dates, the products may be shipped separately where appropriate.

13. Shipping Restrictions

Some products or destinations may have shipping restrictions.

If an order cannot be shipped to the selected destination, we will notify the customer and provide available options.

14. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us immediately.

We cannot guarantee that address changes can be made after an order has entered processing or shipment.

15. Contact Us

For shipping questions or assistance:

Nordex Shop
Email: info@nordexshop.store

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